Thank you for shopping with Vitanza Patch. We are committed to ensuring you are satisfied with your purchase. If you are not entirely happy with our products, we are here to help. This policy outlines the conditions and procedures for returns and refunds.
1. Eligibility for a Refund
To be eligible for a refund, you must meet the following conditions:
The return request must be initiated within 2 working days after delivery.
The item must be unused, in its original packaging, and in the same condition that you received it.
The item must be unopened. For health and safety reasons, we cannot accept returns on opened products.
You must provide a receipt or proof of purchase with your return request.
Items that are damaged or defective upon arrival are eligible for a replacement or a full refund. Please see Section 4 for details.
2. How to Request a Refund
To initiate a return, please follow these steps:
Contact Us: Email our customer support team at sales@vitanzapatch.com with your order number and a brief explanation of the reason for your return. If the item is damaged, please include a photo of the damage.
Receive Authorization: Our team will review your request. If your return is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to send your item back to us.
Ship the Item: Securely package the item and include your proof of purchase and RMA number. You will be responsible for the shipping costs associated with returning the item. We recommend using a trackable shipping service, as we cannot be responsible for items lost in transit.
3. Refund Processing
Once we receive your returned item, we will inspect it and notify you via email that we have received it. We will also inform you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that processing times can vary depending on your card issuer’s policies.
If you haven’t received a refund after the specified period, please first check your bank account again. Then, contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at sales@vitanzapatch.com.
4. Damaged or Defective Items
If you receive a product that is damaged during shipping or is otherwise defective, please contact us at sales@vitanzapatch.com within
2 working days after delivery
of delivery. To expedite the process, please include your order number and clear photos of the damaged or defective product.
We will arrange for a replacement to be sent to you at no additional cost. If a replacement is not available, we will issue a full refund for the item.
5. Non-Refundable Items
The following items are not eligible for a refund:
Products that have been opened or used.
Items returned more than 3 days after delivery.
Products not in their original condition or packaging.
Gift cards.
Sale or clearance items (unless they arrive damaged or defective).
6. Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund amount.
If we are providing a replacement for a damaged or defective item, Vitanza Patch will cover all associated shipping costs.
7. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a damaged item for the same product, please contact us at sales@vitanzapatch.com.
8. Contact Us
If you have any questions about our Refund Policy, please do not hesitate to contact us:
