Privacy Policy for Vitanza Patch

1. Introduction

Welcome to Vitanza Patch. We are committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy outlines our practices concerning the collection, use, and sharing of your personal information when you visit our website, use our services, or purchase our products.

This policy has been designed to comply with the General Data Protection Regulation (GDPR) and other applicable privacy laws. By using our services, you acknowledge you have read and understood this policy.

2. What Personal Data We Collect

We collect information to provide and improve our services to you. This data falls into several categories:

• Identity and Contact Data: This includes your full name, billing address, shipping address, email address, and telephone number.
• Financial Data: We collect payment card details and transaction information when you make a purchase. Please note that payment processing is handled by secure third-party vendors, and we do not store your full payment card details.
• Transactional Data: This includes details about products you have purchased, viewed, added to your cart or wishlist, and information about returns or exchanges.
• Technical Data: We automatically collect information about your device, including your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
• Usage Data: This includes information about how you navigate and interact with our website, such as pages visited, products viewed, and the duration of your visit.
• Communications Data: We may keep a record of your correspondence if you contact us for customer support or other inquiries.

3. How We Use Your Personal Data

We use your personal data for the following purposes, based on a lawful basis for processing:

• To Fulfill Our Contract with You:
• • Processing and delivering your orders.
  • Managing payments, returns, and exchanges.
  • Creating and managing your customer account.
• For Our Legitimate Interests:
• • Improving our website, products, and services.
  • Providing you with a personalized shopping experience, including product recommendations.
  • Detecting and preventing fraud and ensuring the security of our services.
  • Responding to your comments, questions, and customer service requests.
• With Your Consent:
• • Sending you marketing and promotional communications via email or other channels. You can withdraw your consent at any time by using the unsubscribe link in our emails.
• To Comply with a Legal Obligation:
• • Responding to valid legal requests from law enforcement or government agencies.
  • Investigating potential violations of our terms and policies.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your user experience, analyze website traffic, and for advertising purposes. Cookies are small text files stored on your device. We use them to remember your preferences, keep items in your shopping cart, and gather data about your interactions with our site.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.

5. How We Share Your Personal Data

We do not sell your personal data. We may share your information with trusted third parties under the following circumstances:

• Service Providers: We share data with vendors who perform services on our behalf, such as payment processing, order fulfillment, shipping, data analytics, and IT management. Our e-commerce platform is powered by Shopify, which processes data on our behalf.
• Marketing Partners: We may share data with business and marketing partners to help us deliver targeted advertising and promotional campaigns.
• Corporate Affiliates: We may share information within our corporate group.
• Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal process, such as a court order or subpoena.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction.

6. Your Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have the following rights regarding your personal data:

• The Right to Access: You have the right to request copies of your personal data that we hold.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data for direct marketing purposes or where we rely on legitimate interests as our legal basis.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, in a structured, commonly used, and machine-readable format.
• The Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal data infringes data protection laws.

To exercise any of these rights, please contact us using the details provided below.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. While we strive to protect your information, no security system is impenetrable, and we cannot guarantee absolute security. We recommend that you do not use unsecure channels to send us sensitive information.

8. International Data Transfers

Your personal information may be transferred to, stored, and processed in a country that is not your own. These countries may have data protection laws that are different from the laws of your country.

When we transfer your data outside the EEA or the UK, we ensure a similar degree of protection is afforded to it by using specific contracts approved by the European Commission (Standard Contractual Clauses) or other legally recognized transfer mechanisms.

9. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use, and the applicable legal requirements.

10. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this page and update the “Last Updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, or if you would like to exercise any of your rights, please contact us:

Vitanza Patch
Email: sales@vitanzapatch.com